Help and support

Quick answers first. If they do not solve your problem, write to us at the address below.

Delete your account

In the app: Account → Danger Zone → Delete account. Or sign in on the account deletion page. Deletion removes your cloud account and data; it does not cancel Google Play billing and does not clear data stored on your phone.

Subscriptions and purchases

Plans are chosen and paid for inside the Android app. Cancel a subscription in Google Play subscriptions. The Free plan includes restoring past purchases at any time. See what each plan includes on the plan comparison.

Keep a copy of your data

Export your data in the app under Settings → Import/Export before deleting an account or changing phones.

Privacy requests

For access, correction, erasure or withdrawal of consent, email contact@cosmicquest.in with the subject “Privacy”. For a grievance, use the subject “Grievance”. The privacy policy explains the process.

The 3D previews do not load

Every 3D scene has a drawn fallback, and the explanations work without it. On a slow connection or an older device, choose Lighter or No 3D under Motion and display. Data Saver mode also turns 3D off.

Too much movement

Set Motion to Reduced or Off under Motion and display. By default the site follows your device’s reduced-motion setting. Sound in the Sanctuary is always off until you turn it on.

A value differs from another panchanga

Panchangas differ in ayanamsha, sunrise definition and location. The website states its settings under “About this result” and in How to read these previews. Near a boundary, a few minutes’ difference is expected.

Contact

Email contact@cosmicquest.in. Please do not send birth details or passwords by email. We cannot delete an account on the strength of an email address alone.